FAQs

Do you ship internationally?
No. At Label By Luna, we currently serve only our U.S. clientele. Our focus is on creating an exclusive and seamless shopping experience within the domestic market. By concentrating on the U.S., we are able to offer priority shipping tailored to urban regions, ensuring that our clients receive their orders quickly and with the level of service they deserve.

How long does order processing take?
All orders are processed within 1–2 business days. Once your order is confirmed, our team carefully prepares each piece, ensuring garments are inspected, folded, and packaged with precision before being dispatched through our trusted premium carriers.

When will I receive my order?
Delivery times vary depending on your location:

  • Major metropolitan areas: 3–5 business days
  • Suburban or rural addresses: Please allow additional time

Once your order has shipped, you will receive real-time tracking updates, so you can follow your package every step of the way until it reaches your doorstep.

What sizes do you offer, and how accurate is the fit?
Our garments are designed and tailored to true U.S. sizing standards. Every product page includes a detailed size guide with measurements to help you find your best fit. If you fall between sizes, we recommend sizing up for added comfort while still maintaining the sleek silhouette and flattering look of our designs.

What payment methods are available?
We accept all major credit cards along with other secure premium payment options. Our checkout process is designed to be both seamless and safe, ensuring your information is protected while reflecting the exclusivity of the Label By Luna shopping experience.

Can I modify or cancel my order after placing it?
Because we prioritize fast order processing, modifications or cancellations must be requested within 12 hours of placing your order. Our client services team will do everything possible to accommodate your request, provided your order has not already been processed or shipped.

What is your return policy?
We want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 14-day return window for items that are unworn, unwashed, and in their original packaging. Our white-glove return process is designed to be simple and discreet, with refunds issued to your original payment method within 5–7 business days after inspection of the returned item.

Do you restock sold-out items?
Our collections are produced in limited quantities to preserve exclusivity. Because of this, restocks are rare — once an item is sold out, it may not return. We encourage our clients to secure their favorite pieces early to avoid missing out.

How can I reach Client Services?
Our dedicated Client Services team is here to assist you with personalized support. We are available Monday to Friday, 9:00 AM – 6:00 PM (EST). You can contact us via:

Every inquiry is handled with discretion, professionalism, and care, ensuring that your experience with Label By Luna is as seamless as the designs we create.